Terms and Conditions

Park & Ride

1. No cash refunds, will be given on tokens/tickets or wristbands in any circumstances unless the amusement park is closed due to Covid-19
2. Wristbands are only valid for and must be used on the day of issue.
3. Tokens/tickets for the rides are only valid for and must be used within the Clarence Pier trading season in which they are issued.
4. Wristbands are non transferable, and any attempt to do so renders them invalid, as does abuse or fraudulent use.
5. Broken or damaged wristbands will not be accepted on any ride.
6. Only customers wearing wristbands will be allowed to ride, no exceptions.
7. Only customers with the correct amount of tokens/tickets per person will be allowed to ride.
8. The management cannot guarantee that all rides will be in operation.
9. The management reserves the right to refuse admission.
10. No repeat riding passengers must exit after every ride and rejoin the queue.
11. The management cannot be responsible for lost or stolen tokens/tickets or wristbands.
12. The token/ticket or wristband offer cannot be used in conjunction with any other offers.
13. Wristband sales terminate 30mins before end of session.
14. Terms and conditions apply.
15. Height and passenger restrictions apply, see signs displayed on rides.
16. Please check that you are tall enough to ride before purchasing.
17. The park may close earlier than advertised, in the event of an emergency or bad weather.
18. Queues do occur at certain times and access time to rides, may vary.
19. In the event of any customer disputes, the managements decision is final, abuse will not be tolerated.
20. Pre paid online tokens/tickets or wristbands can only be purchased up to midnight the day before arrival.
21. Enquiries to The Management, Clarence Pier, Southsea, Hants, PO5 3AA

Cookies on ClarencePier.co.uk

Please note that cookies cannot harm your computer. Billy Manning Limited do not store personal information such as credit card details within cookies, but we do use cookies to help improve your experience on our website. Cookies are small files that many web sites transfer to your computer when browsing the web, if you continue without changing your cookie settings we’ll assume that you are happy to receive them. Billy Manning Limited reserves the right to make changes to our Cookie Policy.

GDPR & Your Data

Here at Billy Manning Limited we are constantly striving to provide quality and valued services to all our customers. As a company we are working hard to make elements of our business and website as user-friendly as possible, this includes addressing new data regulations (including GDPR) and improving safety and security.

Billy Manning Limited understand the importance of privacy, your data belongs to you which means you have the right to be forgotten. We aim to give you more control over your information, and put measures in place to keep your information secure. As a company we are always improving our products and services to give you (our valued customers) the best possible user experience. We do keep data in our system until it is no longer relevant, but you can request we remove it at any time.

By using the Site, you agree to be bound by these Terms and Conditions and any other guidelines or rules applicable to other services that may be posted from time to time. If you do not agree with any part of the following terms of conditions you must not use the Site.

1. Privacy Statement We will not share your personal information for marketing or any other purposes without your consent unless where required by law. This privacy statement relates to the Clarence Pier®, Southsea Web Site located at www.clarencepier.co.uk Clarence Pier® is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it and what we do with it.
2. Use of this site This site may be visited without disclosure of any personal details. Your information provided to Clarence Pier®, Southsea about your visit and the nature of your visit may be produced to Clarence Pier®, Southsea for the purpose of statistics about the performance and effectiveness of our site, but Clarence Pier®, Southsea will not link this information to any personal data about specific individuals collected by any other means.
3. Your information Your information refers to the details about you (for example name, address, contact details, preferences, interests etc) that you supply to us or is supplied to us. Your information is collected when you request information from us, apply for a job with us, contact us with regards to any specific enquiry, register with us, enter a competition or buy anything from us on-line. The amount of information we collect is controlled by you, you are able to visit the site without disclosing any information about yourself, however certain areas of the site may not to be accessible if you chose not disclose certain pieces of information. When asked to complete a booking, purchase on-line, enter a competition or send us requests you may be asked for additional information about yourself to help us analyse the types of visitors to the site and their preferences.
4. Direct Marketing You may indicate that you do not wish to receive any further information relating to Clarence Pier®, Southsea and its services and products. If you do wish to receive further information about Clarence Pier®, Southsea the data you disclose to us will enable us to give you updates through e-media and other forms of marketing. If you are contacted via e-mail you will be given the option to opt out of future communication.
5. Confidentiality We have implemented security policies, rules and technical measures to ensure that any personal data held under our control is protected from unauthorised use, all employees and data processors are obliged to respect the confidentiality of our visitor’s personal data. If you are not happy with or concerned about our privacy policy you can contact us and request a copy of your personal data held by us.

Buying On-line or at box tokens/tickets and wristbands

1. The issue of a token/ticket or wristband shall not guarantee, nor does Clarence Pier warrant:
   • the availability and/or quantity of any particular ride(s), show(s), device(s) or attraction(s) upon any visit to Clarence Pier,
   • that access shall be given to any particular ride(s), show(s), device(s) or attraction(s),
   • exemption from height or other restrictions that may apply from time to time,
   • the opening and closing time of Clarence Pier, which may vary from time to time at the sole discretion of Clarence Pier.
2. Wristbands are only valid for and must be used on the day of issue.
3. Tokens/tickets for rides are only valid for and must be used within the Clarence Pier trading season in which they are issued; ie within the same year purchased.
4. The opening and closing of any ride(s), show(s), device(s) and attraction(s) may vary from time to time and are at the sole discretion of Clarence Pier.
5. Wristbands are valid only on rides within Clarence Pier except the Upside Down House.
6. Wristbands are non transferable, and any attempt to do so renders them invalid, as does abuse or fraudulent use.
7. No refunds will be given on tokens/tickets or wristbands or no shows in any circumstances, therefore once you have booked the date of your visit this cannot be changed.
8. Queues do occur at certain times, and access time to ride(s), device(s) and attraction(s) may vary.
9. Tokens/tickets and wristbands, issued pursuant to a promotion, must be used by the first recipient and shall not be re – sold nor transferred.
10. Tokens/tickets and wristbands remain the property of Clarence Pier at all times.
11. Clarence Pier reserves the right to:
    • alter or amend these terms and conditions at any time,
    • refuse a sale to any person,
    • refuse entry to any person or remove any person from Clarence Pier,
    • carry out reasonable searches of an individual or property prior to entry to Clarence Pier or at any time during your visit,
    • carry out reasonable surveillance of an individual whilst in Clarence Pier for security and safety purposes,
    • take photographs, video or audio recordings of your visit for use in promotional material, Merchandise General Your use and purchase of products from this site is governed by the terms and conditions set out below. We may at any time make changes to this site and the details displayed on it (including prices).
    • Prices and Payment The prices for goods displayed for sale on this site are set out on the site and are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in United Kingdom. Here are the postage & packaging rates: Weight P&P Up to 0.5kg £2.00 0.5kg – 1.0kg £4.00 1.0kg – 5.4kg £5.00 5.4kg – 10.8kg £10.00 over 10.8kg £15.00
    • Standard Overseas charges must be entered. Clarence Pier®, Southsea cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail, which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you on our discretion.
    • Prices and Payment You may cancel your order for goods except CD, video and sample software up to 10 days after the goods are delivered to you by notifying us in writing by facsimile at the address or e-mailing us at the email address set out at the end of this section. We aim to process your order for dispatch to you within 28 working days of receiving it. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
    • Returns Policy On cancellation for whatever reason you must return to us the goods we have delivered for you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return but in all other circumstances you will meet the cost of return. This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected, and we do not exclude any liability for death or personal injury arising from our negligence or for fraudulent misrepresentation. To return goods: – Call 02392 821455 during park opening hours. – State the following information: Goods purchased Date of purchase Name and address with postal code for billing and delivery. Were the goods damaged when they were delivered. Reason for returning the goods. Order number.
    • A member from the relevant department will then contact you to discuss the matter further and organise collection or delivery.
    • Promotions Policy Any promotions placed on this website are not valid in conjunction with any other offer or promotion nor any UK Bank and Public Holidays nor Saturdays during Bank Holiday Weekends. Dates of when the promotions apply will be specified with each offer. Opening and closing times of Clarence Pier®, Southsea vary and there is no guarantee given to the number of rides/shows available on the day of use. Any of the 2008 offers cannot be used after the 2nd November 2008. Products purchased via the website are not for re-sale. Please be aware that purchasing tokens and wristbands is quick, easy and convenient. Clarence Pier®, Southsea will make every effort to ensure complete customer confidentiality with regards to any on-line payments. Credit card details will be secured via encrypted means as it travels over the Internet. Cookies are small files of information, which are stored on your computer. Web sites you visit ask your computer to store this information and retrieve it from your computer so that they can keep a track of things like other web sites you visit or how you navigate the site. We use cookies to hold information for users while they are logged in, to allow them to use the shopping basket in the online shop and to personalise their visit by referring to them by name and assisting them in filling in forms on the site. You can disable cookies by changing your browser options.
12. Obligations Our obligations Clarence Pier®, Southsea will provide you with up to date information on the functionality of the Site and advice and assistance on any upgrades or changes to its functionality as it deems necessary; and use reasonable endeavours to comply with any statute, regulation or other ordinance as and when they come into force. Your obligations You agree that you will only use the Site in accordance with these Terms and Conditions and shall comply with all applicable laws and regulations. You represent, warrant and undertake that you will not do anything or cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of Clarence Pier®, Southsea or any of our associated companies or any third party or do anything that is otherwise unlawful.
13. Warranty Exclusion of warranty We try to make sure the information contained on the Site is accurate as possible. However we give no warranty of any kind regarding the Site and/or any materials provided on the site. Clarence Pier®, Southsea does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this Site. Clarence Pier®, Southsea expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-fringement, and those arising by statute or otherwise in law or from a course of dealing or usage in trade In particular Clarence Pier®, Southsea endeavours to post up to date and accurate information about its products and services on this site. All information posted on this site is correct at time it is posted and is subject to change. Details of rides and attractions are listed on this Web Site; however, Clarence Pier®, Southsea cannot guarantee that all rides and attractions will be open upon customers visit to the park. Lists of rides closed can be found at the “Ride Token” booth when entering the park. Height restrictions and number of tokens required are also subject to change and can be confirmed via the Customer Hotline or via the “Ride Token” booth located on the park. The opening and closing times of Clarence Pier®, Southsea are posted on this Web Site as ESTIMATED and are so as we may vary the times from time to time at the sole discretion of Clarence Pier®, Southsea.
14. Liability Clarence Pier®, Southsea assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site. In no event shall Clarence Pier®, Southsea be liable for any injury, or loss, claim, damage, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:
    • Any use of this Site or content found therein
    • Any failure or delay (including, but not limited to) the use of or inability to use any component of the Site
    • The performance or non-performance by Clarence Pier®, Southsea
    • The provision of or failure to provide services
    • Any information, software, products, services related graphics obtained through the Site Clarence Pier®, Southsea liability shall not be limited in the case of death or personal injury directly caused by Clarence Pier®, Southsea negligent act or omission. Any dealings you have with third parties via the Site are your responsibility. Should a dispute arise between yourself and any third party due to use of the Site we will do our best to assist its resolution but will not be responsible for any loss or damage suffered as a result. We may provide links to other web sites, resources, advertisements or sponsorships either directly or through contractual partners. Clarence Pier®, Southsea accepts no responsibility for these links and does not endorse their contents. If you decide to access other web sites, you do so at your own risk whatsoever.
15. Indemnity You shall indemnify and keep Clarence Pier®, Southsea indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by Clarence Pier®, Southsea whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of those Terms and Conditions.
16. Intellectual Property All Clarence Pier®, Southsea terms and conditions apply. The copyright in the material contained in this Website and any Clarence Pier®, Southsea trademarks and brands included in that material belongs to Clarence Pier®, Southsea Ltd or its licensors. Any person may copy any part of this material from this website, subject to the following terms and conditions:
    • The material may be used only for that person’s own personal use for non-commercial purposes;
    • The copies must retain any copyright or other intellectual property notices contained in the original material; and
    • The products, technology or processes described in this Web Site may be subject of other intellectual property rights reserved by Clarence Pier®, Southsea or by other third parties. No licence is granted in respect of those intellectual property rights.
    • Images, trade marks and brands displayed on this site are protected by copyright, trade mark and intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners.
17. General We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reasons of acts of God, war and any other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts of restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Clarence Pier®, Southsea. Wristbands, ride tokens and other entry passes are leisure services for the purposes of the Consumer Protection (Distance Selling) Registrants 2000 and therefore regulations 7 to 19(1) shall not apply to the contract between you and us in relation to those products. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate. To the extent permitted by law, Clarence Pier®, Southsea accepts no liability for any loss, damage or injury arising as a consequence of the advice provided. These terms and conditions and any contract between us shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us. In these terms and conditions: “Clarence Pier®, Southsea” means Billy Manning Limited and any other connected organisation that supplies the goods ordered by you and any successor to its business; “We and Us” means Clarence Pier®, Southsea either alone or together with you, as the context requires; “Working day” means every day of the year except weekends, and English statutory and public holidays; “You” means the person ordering the goods subject to these terms and conditions; Our details Clarence Pier Southsea England PO5 3AA Registered in England under no: To contact us by telephone, please ring 02392 821455 Lines are open during park opening hours. Fax number is 02392 xxxxxx and email: mail@clarencepier.co.uk
18. Severability These terms and conditions shall be deemed severable. In the event that any provision is determined to be enforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions. 14. Changes to these Terms We reserve the right to make changes to these Terms and Conditions at any time. Your use of the Site following such changes constitutes your acceptance of these changes. 15. Entire Agreement These Terms and Conditions, together with those incorporated herein constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter. 16. Governing Law These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales.

Weather

This website obtains weather information from a third party source. We are not liable for the accuracy or timeliness of the weather information published on this website.