RIDES: For health and safety reasons admission to rides is based on height and any restrictions in place will be indicated at the ride entrance. Full details of rides with height restrictions and passenger restrictions are available from the token kiosk. Young children may need to be accompanied by an adult on some rides.
WEATHER: At Clarence Pier the safety and welfare of our guests is of primary importance to us. From time to time it may be necessary to close rides or attractions due to lightening, rain, high winds or other adverse weather conditions. We regret that no refunds can be offered for any temporary or permanent closures during your visit.
PAYMENT: We are happy to accept all major credit and debit cards at the token kiosk. We regret that cheques are no longer accepted at Clarence Pier. Cash machines available inside all Family Entertainment Centres at Clarence Pier.
DISABLED: We welcome visits from disabled guests and we will endeavour to do all we can to make your visit a safe and enjoyable one. Certain rides in the park are quite demanding physically and we therefore reserve the right to refuse admission to these rides where we believe there may be a danger to one or more individuals, for whatever reason. Refusal to allow admission does not constitute discrimination when based on Health & Safety guidelines and we trust that you will understand these decisions in the interests of guest safety. Public disabled toilets are available opposite the park they are not operated by Clarence Pier.
LOST CHILDREN: Clarence Pier does not operate an in-park pager system so please ensure your group has a specific meeting place agreed in advance. If a child becomes separated from your group, please contact a member of staff for assistance.
BABY CHANGING & TOILETS: Toilets, baby changing and feeding facilities are located in the w/c building opposite the main entrance to the Golden Horseshoe Arcade. These are public toilets not operated by Clarence Pier.
If you have any further enquiries regarding the services provided, please contact us on 02392 821455 or email us.